close attention bar icon
Festevents banner

Terms of Service 

Purchasing Tickets
Tickets you purchase are for personal use. Once submitted, all sales are final. No refunds. Norfolk Festevents, Ltd. reserves the right to postpone, cancel, and/or evacuate events due to adverse weather conditions. Due to ABC regulations ticket holders must be 21 years of age to purchase or consume alcoholic beverages. Proper identification is required. In addition to the ticket price your order requires a transaction fee per order and/or other supplementary fees which may apply to the event and are not refundable. If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid. To prevent fraud and protect Festevents, Ltd. and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets. You must inform Festevents, Ltd. of any change of address, contact phone number or email address, before receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

Delivery and Collection
Tickets may be sent to you by post (including secure, registered, recorded and regular post) or made available for collection at the venue box office. We will try to dispatch tickets to you promptly by the dispatch method agreed at the time of booking but we may, where reasonable, make tickets available for collection at the box office instead of mailing them to you if: mailing is impractical due to timing or circumstances beyond our control (e.g. strikes); or necessary for reasons of identification; or your tickets are lost in the mail; or, we are otherwise unable to mail tickets to you for any reason. You will be notified by phone, email or in writing (using the contact details provided by you) if this becomes necessary. For tickets delivered by mail, if you have provided an email address you will receive an email confirming dispatch of your order. We cannot usually specify the dates on which you will receive tickets. If you do not inform us of the non-receipt of tickets within a reasonable time (in any event least 72 hours before the event) we will have no liability to you. If tickets sent by mail are returned to us marked “insufficient address”, "addressee unknown" or similar words indicating that you do not reside at the address, your order will be made available for collection at the box office. To collect tickets at the box office the cardholder must present a valid ID for the person responsible for booking the tickets. Other identification or letters authorizing collection may not be accepted and the tickets may be withheld at the box office. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.

Cancellation Rights and Refunds
Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid: the tickets have been sent to an address different to the one you specified and you tell us within 72 hours of the event, but replacement tickets are not provided; or your tickets are not dispatched and no arrangements are made for the tickets to be available for collection at the box office. No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.

Cancellation, change or postponement of an event
Decisions to change or cancel events are the responsibility of Norfolk Festevents. Norfolk Festevents cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation. You should always check that an event is going ahead at the scheduled date, time and venue.

Attending an event:

Rules and Regulations

  • No animals, except hearing /dog animals and service/dog animals or animals utilized in law enforcement, are permitted in the park, unless otherwise posted.
  • No glass containers may be brought into the park at any time.
  • No alcoholic beverages may be brought into the park at any time.
  • Persons must be at least 21 years of age with a valid photo ID to purchase and/or consume alcoholic beverages.
  • Skates, skateboards and bicycles are not permitted in the park.
  • City of Norfolk Codes and Ordinances Sections 25.2-60 through 25.2-99, govern Town Point Park. For the safety of all, the Norfolk Police may screen persons entering the park.
  • Norfolk Festevents reserves the right to postpone, cancel and/or evacuate events due to adverse weather conditions.

NOTICE:  These regulations do not alter or change State or City laws in any manner and you are subject to all applicable State or City laws.

If you have registered, with Festevents, Ltd. and/or any of our associated companies, your interest in receiving marketing or other information and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. We will always respect your privacy and any personal communication between you and ourselves.

These terms and conditions do not create any rights or obligations enforceable by or against anyone other than Norfolk Festevents, Ltd., you and, as Norfolk Festevents, Ltd. contracts as the Promoter's agent, the Promoter who has direct rights and obligations under these terms and conditions.

Contact Festevents
Still confused? Then please contact Norfolk Festevents, Ltd. Customer Service using the details below, quoting the order number you were given at the time of purchasing your tickets (if applicable), and we'll see what we can do to help.

Address: 120 W Main Street, Norfolk, VA 23510
Telephone: 757-441-2345



instagram.png youtube.png facebook.png twitter.png pinterest.png linkedin.jpg googleplus.jpg yelp.jpg